Frequently Asked Questions
Everything you need to know about gear, shipping, and the REAL experience.
How much does shipping cost for surfboards and kiteboards?
We offer competitive flat-rate shipping on all board orders within the continental US. Oversized items like foil boards and longboards are shipped via specialized freight carriers to ensure they arrive in perfect condition.
What is your return policy on technical gear?
You can return unused gear in its original packaging within 30 days of purchase. Please note that for safety reasons, used kites, wings, or boards cannot be returned unless there is a confirmed manufacturer defect.
Do you offer international shipping?
Yes, REAL Watersports ships gear worldwide. Shipping rates and import duties are calculated at checkout based on your specific location and the dimensions of the equipment.
How do I know which kite or wing size is right for me?
Sizing depends on your weight, skill level, and local wind conditions. We recommend checking our online size charts or contacting one of our gear experts for a personalized recommendation before purchasing.
Do you provide a warranty on used gear?
All used gear undergoes a rigorous multi-point inspection and is rated by our pros. While used gear does not typically carry a manufacturer warranty, we stand by our descriptions and offer a 7-day satisfaction guarantee.
Can I finance my new gear setup?
Yes, we offer flexible financing options through Affirm at checkout, allowing you to split your purchase into monthly payments so you can get on the water sooner.